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Dental Insurance Coordinator

Boston, MA 02215
Full-time Position - Mon, Tue, Wed, Thu, Fri, Sat
Fenway Health
Posted: November 10, 2017
Contact Options:
see below
Boston, MA 02215
Under the supervision of the Dentistry Administrative Supervisor, the Dentistry Insurance Coordinator is responsible for a variety of office/clerical tasks relating to insurance benefits; contacts insurance companies for benefit breakdown; obtain authorizations when necessary; contacts patients to discuss insurance benefits/payments, and to complete insurance checks and patient reminder call in adherence to the current dental policy. The Insurance Coordinator will also be required to assist with front-end operations as part of regular schedule when needed.

Representative Duties:
1. Contact Insurance companies for benefit breakdowns
  • Contacts insurance companies via phone or web
  • Input data received into patients file
2. Contacts patients to discuss insurance benefits and related insurance coordination payments; pre-authorizations
  • Contact patients reminding them of their appointments while answering patients inquiries outlining benefits for treatment plans
3. Assist front end
  • Greet each client with a smile and welcoming, professional manner
  • Answer each phone call in a cheerful and professional manner
  • At all times maintain patient confidentiality, speak in quiet tones at the desk with colleagues and clients and behave appropriately for a highly visible position
  • Perform reception duties in an efficient, professional and courteous manner
  • Follow established policies for appointment scheduling, patient registration and all front desk operations
4. Performs other related job duties as required


• Minimum of high school graduate or equivalent
• Minimum of 2 years office experience
• Previous customer service experience
• Excellent computer skills
• Ability to navigate and use available technology, including but not limited to, dental insurance portals
• Ability to handle high call volume, in addition to assigned work load, with an ability to pay attention to detail
• Knowledge of spreadsheet and word processing applications
• Bilingual English/Spanish a plus
• Knowledge of business procedures desired.
• Experience working in an ethnically, culturally, and racially diverse environment preferred
• Ability and willingness to work harmoniously with diverse groups of individuals and patient population required

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